At Bio Peptide Science, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return and refund guidelines below.

We accepts returns within 15 days of receiving your order as long as the product remains unopened and unused. To initiate a return or exchange, please contact us at support@biopeptidescience.ca with your order details, and a team member will guide you through the process.

Return Eligibility
Incorrect or Damaged Products – If you receive an incorrect item or your product arrives damaged, we will cover the cost of return shipping.
Missing Items – If any items are missing from your order, please contact us within 48 hours so we can investigate and resolve the issue.
Non-Returnable Items
Opened or Used Products – For safety and quality reasons, we cannot accept returns of opened, altered, or used items.

How to Initiate a Return
Contact Us – Email support@biopeptidescience.ca within 24 hours of receiving your order.
Provide Details – Include your order number, reason for return, and clear photos of the product and packaging.
Approval Process – Our team will review your request and determine if a return or refund is applicable.
Return Instructions – If approved, we will provide details on how to return the product.

Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or denial of your refund.

Approved Refunds – If your return is approved, we will process the refund, and a credit will be issued to your original payment method within 1-2 business days.

Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please email us at support@biopeptidescience.ca.

For any additional questions, please contact us at support@biopeptidescience.ca.